Privacy Policy

This Privacy Policy explains how Kobo Vault Technology Limited and its affiliated Kobo Superapp companies (“KoboVault”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares personal information when you use KoboVault.

We respect your privacy and process personal information in accordance with applicable Nigerian data-protection requirements and other applicable laws.

Depending on the services you use, we may collect:

Account Information

• Full name
• Email address
• Phone number
• Date of birth
• Address
• Account credentials
• Profile information

Identity and KYC Information

Where required, we may collect:

• Government-issued identification information
• Identification documents
• Verification information
• Selfies or biometric verification information where legally permitted and required
• KYC information

Financial Information

We may process information relating to:

• Wallet balances
• Bank accounts
• Transactions
• Transfers
• Payment information
• Cards
• Transaction history
• Beneficiaries
• Fees and payment records

Technical Information

We may automatically collect information such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Log information
• Security events
• Crash information
• Usage information

We may use personal information to:

• Create and manage your account.
• Provide financial services.
• Process transactions.
• Verify your identity.
• Perform KYC and AML checks.
• Prevent fraud and financial crime.
• Protect your account.
• Send OTPs and security notifications.
• Provide customer support.
• Improve KoboVault.
• Detect technical problems.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain financial and accounting records.

We do not sell your personal information as a product.

We may share information where necessary with trusted service providers and partners, including:

• Banks
• Payment processors
• Card providers
• Identity/KYC providers
• Fraud-prevention providers
• Cloud and infrastructure providers
• Communication providers
• Professional advisers
• Regulators and government authorities

We only share information where reasonably necessary for the relevant purpose, where legally required, or where otherwise permitted by applicable law.

Transaction information may need to be shared with banks, payment processors, card networks, or other financial-service providers to complete transactions and satisfy security, compliance, and regulatory requirements.

We use technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include authentication controls, encryption, access controls, monitoring, logging, and other security mechanisms.

You are also responsible for protecting your account credentials, OTPs, and PINs.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law, regulation, financial-record requirements, fraud prevention, dispute resolution, or other legitimate purposes.

Deleting your KoboVault account does not necessarily mean that all information will immediately be deleted.

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Request restriction of certain processing.
• Object to certain processing.
• Request information about how your data is processed.
• Withdraw consent where processing is based on consent.

Some requests may be limited where we are legally required to retain or process information.

KoboVault may use cookies, analytics technologies, device identifiers, and similar technologies on supported websites or services to maintain functionality, improve security, understand usage, and improve our services.

KoboVault is not intended for individuals who are not legally eligible to use the applicable financial services.

We do not knowingly collect personal information from children in violation of applicable law.

Some service providers used by KoboVault may process information outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing comply with applicable data-protection requirements.

If we become aware of a personal-data security incident, we will take appropriate steps to investigate, contain, remediate, and notify relevant parties where required by applicable law.

We may update this Privacy Policy periodically.

The updated version will be made available through KoboVault and will include a revised “Last Updated” date.

If you have a privacy question, request, or complaint, contact KoboVault through the official customer-support channels provided within the application or on the KoboVault website.

By creating or continuing to use a KoboVault account, you acknowledge that you have read and understood this Privacy Policy and understand how KoboVault processes your personal information.